{"id":166,"date":"2026-01-28T21:16:20","date_gmt":"2026-01-28T21:16:20","guid":{"rendered":"https:\/\/heliapp.be\/?page_id=166"},"modified":"2026-01-28T21:16:20","modified_gmt":"2026-01-28T21:16:20","slug":"cgu","status":"publish","type":"page","link":"https:\/\/heliapp.be\/index.php\/cgu\/","title":{"rendered":"cgu"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Conditions G\u00e9n\u00e9rales de Vente (CGV)<\/strong><\/h1>\n\n\n\n<p><strong>Heliapp SRL<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h2>\n\n\n\n<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s les \u00ab CGV \u00bb) r\u00e9gissent les relations contractuelles entre :<\/p>\n\n\n\n<p><strong>Le vendeur<\/strong> :<\/p>\n\n\n\n<p><strong>Heliapp SRL<\/strong>, soci\u00e9t\u00e9 de droit belge, immatricul\u00e9e \u00e0 la BCE sous le num\u00e9ro <strong>BE0728.786.230<\/strong>, dont le si\u00e8ge social est situ\u00e9 <strong>Rue Lt. Charles-H Dossey 16, 4300 Waremme, Belgique<\/strong>,<\/p>\n\n\n\n<p>adresse e-mail : <strong>jonas@heliapp.be<\/strong><\/p>\n\n\n\n<p>site web : <a href=\"https:\/\/heliapp.be\">https:\/\/heliapp.be<\/a><\/p>\n\n\n\n<p>Et<\/p>\n\n\n\n<p><strong>Le client<\/strong> : toute personne physique ou morale, <strong>particulier ou professionnel<\/strong>, souhaitant acheter un ou plusieurs produits ou services propos\u00e9s par Heliapp SRL, exclusivement sur le territoire belge.<\/p>\n\n\n\n<p>Heliapp SRL propose :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des <strong>services de mod\u00e9lisation 3D personnalis\u00e9e<\/strong> ;<\/li>\n\n\n\n<li>Et la <strong>vente de produits issus de l\u2019impression 3D<\/strong>, principalement via technologie FDM.<\/li>\n\n\n\n<li>Des services de <strong>d\u00e9veloppement informatique<\/strong><\/li>\n\n\n\n<li>Des services de <strong>prise de vue a\u00e9rienne<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Toute commande implique l\u2019acceptation sans r\u00e9serve des pr\u00e9sentes CGV.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Champ d\u2019application et acceptation<\/strong><\/h2>\n\n\n\n<p>Les pr\u00e9sentes CGV s\u2019appliquent \u00e0 toutes les ventes conclues entre Heliapp SRL et le client, quel que soit le canal de commande (site internet, e-mail, contact direct, etc.).<\/p>\n\n\n\n<p>Le client reconna\u00eet avoir pris connaissance des pr\u00e9sentes CGV avant de passer commande, et les accepte sans r\u00e9serve.<\/p>\n\n\n\n<p>Heliapp SRL se r\u00e9serve le droit de modifier les pr\u00e9sentes CGV \u00e0 tout moment. Les CGV applicables sont celles en vigueur \u00e0 la date de validation de la commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. D\u00e9finitions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Client<\/strong> : toute personne physique ou morale passant commande aupr\u00e8s de Heliapp SRL.<\/li>\n\n\n\n<li><strong>Vendeur<\/strong> : Heliapp SRL.<\/li>\n\n\n\n<li><strong>Produits<\/strong> : objets imprim\u00e9s en 3D r\u00e9alis\u00e9s par Heliapp \/ Photos a\u00e9rienne.<\/li>\n\n\n\n<li><strong>Services<\/strong> : prestations de mod\u00e9lisation 3D \/ D\u00e9veloppements informatique <\/li>\n\n\n\n<li><strong>Commande<\/strong> : demande formelle du client pour un ou plusieurs produits ou services.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Commandes<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.1 Processus<\/strong><\/h3>\n\n\n\n<p>Les commandes peuvent \u00eatre pass\u00e9es via :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>E-mail : <strong>jonas@heliapp.be<\/strong><\/li>\n\n\n\n<li>Site web : heliapp.be<\/li>\n\n\n\n<li>Ou tout autre canal de contact convenu.<\/li>\n<\/ul>\n\n\n\n<p>Chaque commande doit \u00eatre suffisamment d\u00e9taill\u00e9e pour permettre sa bonne ex\u00e9cution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.2 Validation<\/strong><\/h3>\n\n\n\n<p>La commande devient ferme apr\u00e8s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acceptation par le client du devis \u00e9mis,<\/li>\n\n\n\n<li>Et, le cas \u00e9ch\u00e9ant, versement d\u2019un acompte.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.3 Modification \/ annulation<\/strong><\/h3>\n\n\n\n<p>Une commande ne peut \u00eatre modifi\u00e9e ou annul\u00e9e qu\u2019avant le d\u00e9but de la production. Pass\u00e9 ce d\u00e9lai, Heliapp se r\u00e9serve le droit de facturer tout ou partie du montant pr\u00e9vu.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Tarifs, paiements et facturation<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.1 Tarifs<\/strong><\/h3>\n\n\n\n<p>Les prix sont exprim\u00e9s en euros, hors TVA ou TVA incluse selon le cas.<\/p>\n\n\n\n<p>Ils sont d\u00e9finis dans le devis remis au client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.2 Devis<\/strong><\/h3>\n\n\n\n<p>Le devis indique : les prestations, le prix, les d\u00e9lais, les frais \u00e9ventuels. <strong>Une date de validit\u00e9 sera toujours indiqu\u00e9e<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.3 Paiement<\/strong><\/h3>\n\n\n\n<p>Le paiement peut \u00eatre exig\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En totalit\u00e9 \u00e0 la commande ;<\/li>\n\n\n\n<li>Ou en deux temps : acompte \u00e0 la commande, solde \u00e0 la livraison.<\/li>\n<\/ul>\n\n\n\n<p>Modes accept\u00e9s : virement bancaire ou autre moyen pr\u00e9cis\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.4 Retard de paiement<\/strong><\/h3>\n\n\n\n<p>Tout retard entra\u00eene :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des int\u00e9r\u00eats de retard (<strong>[ex. 10 % par an]<\/strong>) ;<\/li>\n\n\n\n<li>Et une indemnit\u00e9 forfaitaire de <strong>40 \u20ac<\/strong> pour frais de recouvrement.<\/li>\n<\/ul>\n\n\n\n<p>Heliapp se r\u00e9serve le droit de suspendre toute commande impay\u00e9e.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Livraison et transfert de risque<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6.1 D\u00e9lais<\/strong><\/h3>\n\n\n\n<p>Les d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif. Un retard ne constitue pas une cause d\u2019annulation sauf cas grave.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6.2 Modes de livraison<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remise en main propre ;<\/li>\n\n\n\n<li>Ou exp\u00e9dition via transporteur.<\/li>\n<\/ul>\n\n\n\n<p>Les frais sont pr\u00e9cis\u00e9s dans le devis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6.3 Transfert des risques<\/strong><\/h3>\n\n\n\n<p>Les risques sont transf\u00e9r\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lors de la remise directe au client ;<\/li>\n\n\n\n<li>Ou d\u00e8s la remise au transporteur.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6.4 R\u00e9serve de propri\u00e9t\u00e9<\/strong><\/h3>\n\n\n\n<p>Les produits restent la propri\u00e9t\u00e9 de Heliapp jusqu\u2019au paiement int\u00e9gral.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Droit de r\u00e9tractation<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7.1 Clients consommateurs<\/strong><\/h3>\n\n\n\n<p>Le client particulier b\u00e9n\u00e9ficie d\u2019un droit de r\u00e9tractation de <strong>14 jours<\/strong>, sauf exceptions l\u00e9gales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7.2 Exclusion \u2013 produits personnalis\u00e9s<\/strong><\/h3>\n\n\n\n<p>Conform\u00e9ment \u00e0 l\u2019article VI.53 du Code de droit \u00e9conomique, <strong>aucun droit de r\u00e9tractation ne s\u2019applique<\/strong> aux produits ou services personnalis\u00e9s (ex. impression 3D \u00e0 partir d\u2019un mod\u00e8le fourni ou cr\u00e9\u00e9 sur demande).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7.3 Modalit\u00e9s<\/strong><\/h3>\n\n\n\n<p>Pour exercer son droit de r\u00e9tractation (si applicable), le client doit envoyer une demande \u00e0 : <strong>jonas@heliapp.be<\/strong>.<\/p>\n\n\n\n<p>Le remboursement interviendra dans un d\u00e9lai de <strong>14 jours<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Garanties et responsabilit\u00e9s<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8.1 Garantie l\u00e9gale<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 ans pour les consommateurs, conform\u00e9ment au droit belge ;<\/li>\n\n\n\n<li>Notification du d\u00e9faut dans les <strong>2 mois<\/strong> apr\u00e8s sa constatation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8.2 Exclusions<\/strong><\/h3>\n\n\n\n<p>La garantie ne couvre pas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019usure normale,<\/li>\n\n\n\n<li>Les dommages dus \u00e0 une mauvaise utilisation,<\/li>\n\n\n\n<li>Les erreurs provenant du fichier fourni par le client.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8.3 Limitation de responsabilit\u00e9<\/strong><\/h3>\n\n\n\n<p>La responsabilit\u00e9 de Heliapp est limit\u00e9e au <strong>montant de la commande<\/strong>, hors dommages indirects.<\/p>\n\n\n\n<p>Aucune responsabilit\u00e9 en cas de <strong>force majeure<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Propri\u00e9t\u00e9 intellectuelle<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.1 Cr\u00e9ations Heliapp<\/strong><\/h3>\n\n\n\n<p>Tous les fichiers, mod\u00e8les, codes con\u00e7us par Heliapp restent sa propri\u00e9t\u00e9 exclusive, sauf accord contraire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.2 Fichiers clients<\/strong><\/h3>\n\n\n\n<p>Le client garantit avoir les droits n\u00e9cessaires sur les fichiers fournis (ex: fichier 3D).<\/p>\n\n\n\n<p>Heliapp d\u00e9cline toute responsabilit\u00e9 en cas d\u2019usage illicite.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.3 Utilisation<\/strong><\/h3>\n\n\n\n<p>Toute reproduction ou exploitation commerciale d\u2019un objet con\u00e7u par Heliapp n\u00e9cessite une autorisation \u00e9crite.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Donn\u00e9es personnelles<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10.1 Collecte<\/strong><\/h3>\n\n\n\n<p>Donn\u00e9es collect\u00e9es : identit\u00e9, coordonn\u00e9es, infos de commande.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10.2 Finalit\u00e9s<\/strong><\/h3>\n\n\n\n<p>Utilisation des donn\u00e9es : gestion des commandes, facturation, communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10.3 Conservation<\/strong><\/h3>\n\n\n\n<p>Donn\u00e9es conserv\u00e9es pour la dur\u00e9e n\u00e9cessaire \u00e0 la gestion commerciale et aux obligations l\u00e9gales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10.4 Droits du client<\/strong><\/h3>\n\n\n\n<p>Le client peut demander :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019acc\u00e8s, la rectification ou la suppression de ses donn\u00e9es,<\/li>\n\n\n\n<li>L\u2019exercice de ce droit \u00e0 l\u2019adresse : <strong>jonas@heliapp.be<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10.5 S\u00e9curit\u00e9<\/strong><\/h3>\n\n\n\n<p>Heliapp s\u2019engage \u00e0 s\u00e9curiser les donn\u00e9es selon les normes en vigueur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Droit applicable et r\u00e8glement des litiges<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11.1 Droit applicable<\/strong><\/h3>\n\n\n\n<p>Les pr\u00e9sentes CGV sont r\u00e9gies par le <strong>droit belge<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11.2 R\u00e9solution amiable<\/strong><\/h3>\n\n\n\n<p>Le client est invit\u00e9 \u00e0 contacter Heliapp pour toute r\u00e9clamation :<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>jonas@heliapp.be<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11.3 Juridiction comp\u00e9tente<\/strong><\/h3>\n\n\n\n<p>En cas de litige non r\u00e9solu, les <strong>tribunaux de l\u2019arrondissement judiciaire de Li\u00e8ge \u2013 division Huy<\/strong> sont seuls comp\u00e9tents, sauf disposition l\u00e9gale contraire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente (CGV) Heliapp SRL 1. Introduction Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s les \u00ab CGV \u00bb) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-166","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/pages\/166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/comments?post=166"}],"version-history":[{"count":1,"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/pages\/166\/revisions"}],"predecessor-version":[{"id":167,"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/pages\/166\/revisions\/167"}],"wp:attachment":[{"href":"https:\/\/heliapp.be\/index.php\/wp-json\/wp\/v2\/media?parent=166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}